Shipping + Returns
LOCAL FREE STUDIO PICKUP
If you live in the area or plan on passing through, you can use the "Pickup In Store" option during the checkout process. You will be sent a notification as soon as your order is ready for pickup (usually within 24hrs). We look forward to seeing/meeting you!
Most orders are shipped out of our studio within 2-4 days and ship via Canada Post and may take 2-7 business days to arrive at you. Once your order leaves our studio, we will provide an email confirmation with tracking details. Flat rate shipping across Canada is $15.
We offer free shipping for orders over $99 CAD (before taxes).
Deliver time is an estimate and not guaranteed and may be extended during holiday seasons. Please note that Canada Post is operating with delays due to covid-19.
We ship all international orders using Canada Post. Orders are shipped out of our studio within 2-4 days and may take 5-14 to arrive to you. Once your order has shipped, we will provide an email conformation with tracking details.
Flat rate shipping to the US is $20 USD.
We offer free shipping for orders over $125 USD (before taxes).
The customer is responsible for paying any and all customs duties and fees. International packages may be delayed by customs. Unfortunately, Wildwood Creek has no control over these circumstances.
We currently do not ship outside Canada or the US.
LOST + DAMAGED PACKAGES
In the event your package is damaged during shipping, please contact us within 48 hours of delivery with photo proof of damage and your order conformation number to firstname.lastname@example.org. You may return the damaged product within 14 days for a full refund or credit or we can ship out a replacement right away.
RETURNS + EXCHANGES
Wildwood Creek products are carefully inspected and packaged before shipped to you. Used products, trail / sample sizes, sale items and body care products are final sale. Candles and home products that are unused and in original packaging may be exchanged or refunded within 14 days of purchase minus shipping and handling costs. Please note that the buyer is responsible for return shipping costs on all returned or exchanged items.